Frequently Asked Questions

  • What makes Everglow the right choice for me?

    • Here at Everglow we pride ourselves on being welcoming to folks of any skill level.

    • We have about 30 class options per week with highly skilled, relatable and down to earth teachers.

    • We offer a variety of workshops each month including collaborations with other local businesses.

    • We aren’t just a fitness studio - we also have a spa downstairs!

    • Everglow is a place where you will not only work on your wellness, but you will also be part of the Everglow community!

  • Do we need to bring our own mats?

    • We have mats to use (for free!) but please bring your own if you have one.

  • I'm a beginner, can I do most of these classes?

    • You can! Our classes are designed to easily to modify to any level. All are welcome! And remember, no matter where you workout - you decide the level of intensity you go at. If we have a class that is a little more intense, it will be labelled as such in Vagaro.

  • Do you do personal training?

    • Absolutely. We offer 45 minute private sessions designed specifically for YOU!

  • Can I have a walk-through before I attend for the first time?

    • You sure can - go HERE and send us a message. We love giving tours and consults!

  • How do I sign up for a class?

    • Head HERE, choose a class, and sign up.

 

Cancellation + No-Show Policy

STUDIO CLASSES

  • No-Shows: Customers that no-show to class will be charged a fee.

    • Unlimited Memberships and 6 Week Challengers: You will be charged a $20 fee.

    • Customers that Pay Per Class: You will not be refunded for your class pre-payment.

    • Package Holders and Memberships with a Class Limit: One class will be deducted.

  • Late Cancellations: Customers have up to 12 hours before class to cancel their class without being charged a fee. After the 12-hour mark please email us at info@everglow-wellness.com or message us through Vagaro.

    • Unlimited Memberships and 6 Week Challengers: You will be charged a $20 fee.

    • Customers that Pay Per Class: You will not be refunded for your class.

    • Package Holders and Memberships with a Class Limit: One class will be deducted.

PERSONAL TRAINING + SPA APPOINTMENTS

  • No-Shows: Customers that no-show to an appointment will be charged the full appointment price.

  • Late Cancellations: Customers have up to 24 hours before their appointment to cancel without being charged a fee. After the 24-hour mark please email us at info@everglow-wellness.com or message us through Vagaro.

  • Late Arrivals for The Spa: Clients who arrive late may have their service time shortened in order to remain on schedule for following appointments. The service will still end at the originally scheduled time and the client remains responsible for the full-service price. If a client is significantly late (more than 15 minutes) the appointment will be cancelled and the client remains responsible for the full-service price.

  • 6 Week Challengers: Of your 3 included Personal Training Sessions, we will re-schedule one session in total. Any other No-Shows and Cancellations of Personal Training appointments will result in a loss of those appointments.  

WORKSHOPS

  • Workshops are non-refundable. If you need to cancel your spot please email us at info@everglow-wellness.com. If we cancel a workshop, we will immediately issue a refund. 

MEMBERSHIPS

  • Memberships require a 30-day notice to be cancelled. Please also note the time-frame of your membership - if it has a year or 3-month commitment you need to wait until at least 30 days prior to it’s end date to submit your 30-day cancellation request to info@everglow-wellness.com.